Email Clients
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Email communication is one of the inevitable modes of communication in today’s world. There are different ways to send and receive emails. You can send / receive emails either using webmail which is provided with your hosting account or via an email client. If you would like to use an email client you will need to install it on your computer. Windows Live Mail, Microsoft Outlook Express, MS Outlook, Mozilla Thunderbird and Eudora are some of the commonly used email clients. You will then need to configure the email account within the email client in order to access your emails. One of the main advantages of using email clients is that your messages are stored on your computer so you can work with it offline. You can also configure multiple mail accounts within an email client.
For example if you want to create and configure an email account example@domainname.com with password yourpass for a domain domainname.com which is hosted with us. You can create and configure this mail account using ‘Email Management Tools’ -> ‘Add / Remove E-mail account(s)’ within the account control panel. Once you have created the mail account, you can click on the ‘More’ option for the mail account example@domainname.com. You will then need to select the appropriate configuration file from the list. You can also configure the mail account by adding it manually to the email client. There is some information that you have to enter while configuring the mail account.
Username: example@domainname.com
Password: yourpass
Incoming mail server: mail.domainname.com
Outgoing mail server: mail.domainname.com
You can select either POP3 (with / without SSL) or IMAP (with / without SSL) as the incoming mail severs and SMTP (with / without SSL) as the outgoing mail server. Please ensure that you have enabled the ‘SMTP Authentication’ for the outgoing SMTP mail server. You will need to enter the corresponding ports in the settings page within the mail client.
POP3 110
POP3 with SSL 995
IMAP 143
IMAP with SSL 993
SMTP 25 or 26
SMTP with SSL 465
Once you have configured the email account you can send / receive emails using your email client.
Problems related with email clients:
If you are having connection issues you can investigate it by running the following commands at your computer’s command prompt:
A. Unable to send mails:
telnet mail.domainname.com 25
If you get 3 lines of text each beginning “220”, this indicates that your computer itself is able to establish a connection to our servers. You can then try to send mails by disabling the antivirus software installed on the system as it may be interfering with the connection. You can also try to recreate the mail accounts within the email client.
If the command returns a timeout or connection failure message, your ISP may be blocking access to port 25 so you can try the command given below
telnet mail.domainname.com 26
If the connection is successful you will get 3 lines of text as mentioned before. If this is the case you will need to change the SMTP port to 26 within the email client.
If you are still getting connection failure you will need to contact your ISP as the problem seems to be at their end.
B. Unable to receive emails:
If you are unable to receive emails you can check the connection by entering the commands given below
telnet mail.domainname.com 143 (if you are using IMAP)
telnet mail.domainnmae.com 110 (if you are using POP3)
Duplicate emails while downloading the mails from server
If you are using POP3 you will get duplicate emails if you have selected ‘leave a copy of the message in the server’ option within the email client. You can either uncheck that box or change to IMAP.
